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Turn Casino Guests Into Advocates By Showing Attention, Says Robinson & Associates, Inc.
Annapolis, MD (PRWEB) October 3, 2007 -- There's one easy way that casino employees can turn their property's guests into advocates - show them a little attention, says Robinson & Associates, Inc., (http://www.advocatedevelopmentsystem.com) a customer service consulting firm to the gaming industry.
Martin R. Baird, chief executive officer of Robinson & Associates, offers the following tip.
Tip:
"Attention is something everyone wants," Baird says. "We all want it in different ways, but basically we want to be recognized. We want a certain level of attention. Giving the guest personal attention could mean just smiling and walking by because that's what the guest prefers. It could mean using their name or remembering what they like to drink or how they like a sandwich. Providing that level of attention tells them you care about them and want them to come back. That can turn them into advocates for the casino"
Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry. It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates. The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by phone at 480-991-6420, or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
Contact
Martin R. Baird
Robinson & Associates, Inc.
http://www.advocatedevelopmentsystem.com
http://www.casinocustomerservice.com
480-991-6420
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