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Recognizing Guests On Casino Floor Can Create Advocates, Says Robinson & Associates, Inc.

Annapolis, MD (PRWEB) August 8, 2007 -- Acknowledging guests' presence on the casino floor is a simple recognition technique that can please players so much they become advocates for the property, says Robinson & Associates, Inc., (http://www.advocatedevelopmentsystem.com) a customer service consulting firm to the gaming industry.

Martin R. Baird, chief executive officer of Robinson & Associates, offers the following tip about guest advocates.    

Tip:

"Casino guests want to be recognized by the property's employees," Baird says. "They may not want their name yelled out across the casino floor and they may not want casino employees to say hello in the grocery store, but guests do want to be recognized at the property. This makes them feel important and special. A nod of the head could be just the thing for one guest. For another, it could be remembering their name. Recognizing guests is one of those simple things that is greatly appreciated."

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry. It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates. The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.

Robinson & Associates may be reached by phone at 480-991-6420 or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.

Contact

Martin R. Baird

Robinson & Associates, Inc.

http://www.advocatedevelopmentsystem.com

http://www.casinocustomerservice.com

480-991-6420

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Silverstone

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